Max Life Walkin Recruitment in Gurgaon

Max Life Walkin Recruitment in Gurgaon

Max Life is conducting Job openings in Gurgaon for Graduate students as Associate, Senior Associate – (NonTechnical). Freshers with good communication skills both written and verbal can also appear for the interview. Max Life has declared the Recruitment notification for Executive – Customer Service and Executive – Policy Owner Service. Interested Candidates can directly attend the drive at the below-mentioned venue.

MAX LIFE WALKIN DETAILS

Company Name Max Life Insurance
Qualification Any Graduate
Experience 0 – 3 Years
Job Location Gurgaon
Job Role Associate, Senior Associate – (NonTechnical)
Salary 2,00,000 – 3,00,000 P.A.
Industry Insurance

Max Life Insurance Job Description

Position (1): Executive – Customer Service
No. of Positions: 2
Nature of Employment: Permanent
Department: Operations
Responsibilities
  • Responsible for Operations of Service Help Desk which includes management of queries and service requests (SR) from the agent advisors /Gos and the customers.
  • Resolve Agent Advisor & Customer queries/SR within the defined Service Level Agreements.
  • Ensure adherence to documented processes, procedures and controls.
  • Ensure training of Customer Service Executives for products, process & procedures.
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries are resolved.
  • Ensure follow up with customers / Agents to ensure complete satisfaction.
  • Publish MIS and Dashboards.
  • Ensure end to end closure on escalations.
  • Passing on feedback to the users at the backend and ensure timely trainings.
  • Ensure no customer request beaches the TAT.
  • Coordinating between MLIC and Genpact on various strategic changes.
  • Ensure achieving targets on high ageing cases.

Position (2): Executive – Policy Owner Service
No. of Positions: 2
Nature of Employment: Permanent
Department: Operations

Responsibilities  

  • Responsible for performing Testing of IT related enhancements.
  • Tracking for tickets logged in IT and its resolution.
  • Ensure achieving targets on high ageing cases.
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure service requests/testing are resolved.
  • Ensure follow up with Branches / Agents to ensure end to end resolution on the cases.
  • Ensure adherence to documented processes, procedures and controls.
  • Adhering to defined TAT for processing self initiated request.
  • End to end service request processing and communication within defined SLAs.
  • Coordinating between Max Life and Business Partner on WIP handling and closures monitoring.

Max Life Insurance Measure of Success

  • Customer satisfaction scores.
  • Agent satisfaction scores.
  • TAT of Customer/Agent query resolution as per defined SLA.
  • Target on high aging to be met.
  • Team Productivity targets to be met.
  • Employee satisfaction.

Max Life Required Skills

  • Candidates must have Good communication skills.
  • Good command over Excel or Advanced Excel.

 

To know how to apply for this job, walkin and venue details, click here!

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